Public Perception of the Overall Quality of Life
in the City and the Quality of Local Government Service Delivery
In “It’s the Subways, Stupid” for Vital City, Director’s Office Labs Fellow Tim Tompkins writes:
To address the city’s ills, we must begin by asking people about their experience. And inevitably, that will begin with the places they use in common—our public and semi-public spaces: our streets, sidewalks, parks and public spaces, and, in particular, our subways. It is there that people experience, see and feel what is going on.